Lee Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Lee Carpet Cleaners provides professional carpet cleaning and related fabric care services in the United Kingdom. By making a booking, you confirm that you have read, understood, and agreed to these terms. References to carpet cleaning services, upholstery cleaning, and related treatments apply to all work carried out by us unless a separate written agreement states otherwise.

We aim to provide a clear, fair, and practical service arrangement for both domestic and commercial customers. These terms are intended to protect the interests of the customer and the business, while reflecting normal expectations for a professional carpet cleaner. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.

In these Terms and Conditions, “we”, “us”, and “our” mean Lee Carpet Cleaners. “You” and “your” mean the customer, client, or person booking the service. “Service” means any carpet, rug, upholstery, stain treatment, stain protection, odour treatment, or related cleaning work agreed in advance or supplied at the point of appointment.

Booking process begins when you request a quotation, estimate, or appointment. Any price provided before inspection is based on the information you supply and may change if the actual condition, size, fibre type, access, level of soiling, or required treatment differs from the description given. A booking is only confirmed once we have accepted it and provided a time, date, or booking reference in writing, by message, or by another recorded method.

It is your responsibility to ensure that all details provided during booking are accurate and complete. This includes room numbers, item counts, access restrictions, parking limitations, water supply issues, and any conditions that may affect the time or method of work. If you fail to disclose important information and additional work is required on arrival, we may amend the price, reschedule the appointment, or refuse the job where appropriate.

Customers must ensure that the area to be cleaned is reasonably prepared before the appointment. This may include moving small personal items, securing pets, and giving us safe access to the work area. We may refuse to proceed if access is unsafe, unsuitable, or materially different from what was described at booking. If a booking is made on behalf of someone else, the person making the booking confirms that they have authority to accept these terms on behalf of the property owner, occupier, or business.

Payments are due in full on completion of the service unless we agree another payment arrangement in writing before the appointment. We may request a deposit for larger jobs, repeat commercial work, or advance reservations. Where a deposit is taken, it may be non-refundable unless we cancel the job or agree otherwise in writing. All prices are quoted in pounds sterling and may include or exclude VAT depending on the status of the service and any written quotation.

We accept payment methods stated at the time of booking or invoicing. Payment must be made immediately once the service is complete unless a credit arrangement has been approved in advance. If payment is not received when due, we may charge reasonable recovery costs, interest where permitted by law, and administrative fees associated with chasing overdue balances. Any card chargeback or disputed payment made without valid reason may be treated as a breach of contract.

Any estimate given before work begins is not fixed unless clearly stated as a fixed-price quotation. If the property, item, or surface requires extra cleaning time, specialist products, repeated treatments, or additional staff beyond what was reasonably anticipated, we may adjust the final charge accordingly. You will normally be informed of any material change before we continue with the extra work. Our carpet cleaning company acts reasonably and transparently when pricing additional services.

Cancellations and rescheduling must be made as early as possible. If you need to cancel or change your appointment, please provide reasonable notice so we can reorganise our schedule. Where a cancellation is made after we have already allocated time, staff, or materials to your booking, we may charge a cancellation fee that reflects our actual loss and preparation costs.

If you cancel within a short notice period, or if we arrive and cannot access the property, cannot safely complete the work, or find that the job is no longer required, we may charge a call-out fee, wasted journey fee, or part of the agreed price. The amount charged will depend on the circumstances and may include travel time, labour already committed, and any materials prepared specifically for your appointment. We will always aim to act fairly and proportionately.

We also reserve the right to reschedule or cancel a booking due to illness, severe weather, vehicle failure, supply disruption, unsafe working conditions, or any event outside our reasonable control. In such cases, we will attempt to offer a new appointment. Our liability for cancellation caused by events beyond our control is limited to the refund of any advance payment for work not yet carried out, unless the law requires otherwise.

Liability is limited to the extent permitted by law. We will carry out services with reasonable care and skill, using products and methods that are suitable for the type of surface and level of contamination identified at the time of inspection or booking. However, cleaning results can vary depending on fibre type, previous treatment, age, wear, staining, sunlight exposure, and hidden damage. We do not guarantee complete removal of every stain, odour, mark, or pre-existing defect.

Some materials are delicate, unstable, or prone to colour loss, shrinkage, texture change, or distortion when exposed to water, heat, agitation, or chemicals. You are responsible for informing us of any known issues, previous repairs, manufacturer restrictions, or special care instructions. Where a risk is identified, we may decline to proceed, proceed only on a limited basis, or ask you to accept the risk in writing before work starts. This is standard practice for a responsible carpet cleaning service.

We are not liable for loss or damage caused by circumstances outside our reasonable control, including but not limited to hidden defects, pre-existing wear, poor installation, faulty subfloors, inadequate fastenings, colourfastness issues, or misuse after cleaning. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law.

Waste regulations and disposal are an important part of our working practice. We will handle waste water, used cloths, spent filters, packaging, and any removed debris in a lawful and environmentally responsible manner. Where the service generates waste that must be retained, transported, or disposed of, we will do so in accordance with applicable UK waste management requirements and general environmental obligations.

You must tell us in advance if the items to be cleaned may contain hazardous substances, biological contamination, sharps, heavy soot, mould beyond normal domestic levels, or other materials requiring specialist disposal. We are not obliged to handle waste that we reasonably believe is dangerous, unlawful to move, or unsuitable for our standard service. If such materials are discovered during work, we may stop immediately, isolate the area if appropriate, and request specialist support if needed.

Where we remove waste from the property as part of the agreed service, ownership of that waste passes to us only to the extent necessary for lawful disposal or treatment. You remain responsible for accurate disclosure about the condition of the items and any known contamination. We may refuse to remove or dispose of waste if the legal classification is unclear or if doing so would breach environmental, transport, health, or safety rules.

Customer responsibilities include ensuring that the premises are safe, accessible, and suitable for the service booked. Floors should be reasonably clear of loose items, valuables should be secured, and the work area should be ready for cleaning. You should also ensure that water, electricity, and any other facilities needed to complete the service are available unless we have agreed otherwise in writing. Delays caused by incomplete preparation may be charged as waiting time.

You are responsible for advising us of pets, vulnerable persons, alarm systems, fragile furnishings, or any other matter that could affect the work. If we need to move furniture or fixtures, this will only be done where safe and reasonable. We are not responsible for damage caused by unstable, poorly assembled, or already weakened furniture, nor are we responsible for moving heavy items unless that has been expressly agreed in advance.

We may take before-and-after photographs for internal records, training, quotation verification, or quality control. Any images that identify a customer or property will be handled in line with applicable privacy rules and our data handling practices. Photographs are not a guarantee of outcome, but may be used to document the condition of the items before work begins and the results achieved afterwards.

Complaints and service issues should be raised as soon as possible after completion so that we can review the matter promptly. If you believe a service has not been carried out with reasonable care and skill, you must allow us a fair opportunity to inspect the issue and, where appropriate, put it right. We may request photographs, product information, or other relevant details before deciding what action is reasonable.

If further treatment is considered appropriate, our first response may be to re-clean the affected area or to provide a partial refund where re-treatment is not practical. Any remedy will depend on the facts, the nature of the work, and the limits set out in these terms. Minor variations in appearance, dryness, shading, or pile direction are normal in carpet and fabric cleaning and do not necessarily amount to a service failure.

Nothing in these terms affects your statutory rights as a consumer. If you are a business customer, any implied terms, warranties, or remedies are limited to the maximum extent allowed by law and subject to the express exclusions and limitations in these Terms and Conditions. This includes any use of the phrase professional carpet cleaners in relation to our standard of care rather than any guarantee of a specific cosmetic result.

Force majeure means any event beyond our reasonable control that prevents or delays performance, such as extreme weather, fire, flood, accident, labour disruption, supply failure, transport issues, public health restrictions, or legal requirements introduced after booking. We will not be liable for delay or failure caused by such events where they are outside our control and could not reasonably have been avoided.

If a force majeure event affects your booking, we may suspend the service, amend the date, or cancel the appointment without further liability except for refunding any advance payment for work not completed. We will use reasonable efforts to resume or rearrange the service once the event has passed, but we cannot guarantee specific dates where disruption continues. Customers should not arrange third-party work around our appointment unless they are prepared for possible changes.

Governing law and jurisdiction for these Terms and Conditions are those of England and Wales, unless another part of the United Kingdom must apply by mandatory law. Any dispute arising from or connected to the service, the booking, the payment, or these terms will be dealt with by the courts having proper jurisdiction under that law. These terms are intended to be interpreted in a commercially sensible manner and in accordance with applicable UK contract principles.